In light of the weather warnings, we understand patrons may be concerned that this weeks shows may be postponed or cancelled.
Unless the Venue posts an announcement on Social Media or on the Website, the venue remains open and all performances will continue as scheduled.
In the event of a postponement, all patrons who have provided a valid e-mail address will be contacted immediately and all tickets will be immediately valid for the new performance time. If patrons are unable to attend the rearranged date, please contact the Box Office on boxoffice@petersfield-tc.gov.uk with your ticket reference number (not your transaction number as the systems do not allow us access to view these in relation to bookings) and we will be able to process a refund.
In the event of a cancellation, all patrons who have provided a valid e-mail address will be contacted immediately, and the Venue will post an announcement on the website and via its social media pages. All tickets to any events cancelled will be refunded automatically. Those who have purchased through a valid third-party (such as One Tree Books or the visiting company directly) will need to contact their vendor directly for a refund.
If patrons have not provided a valid e-mail address on booking, we will be unable to contact them directly, and we do not take responsibility for this. We are unable to telephone patrons individually, as we do not have this information as it is not required to supply upon booking.
Patrons who are unable to attend a show that goes ahead for any reason are unable to receive a refund unless they have purchased Refund Protection via TicketSource payable upon booking.
We ask that all patrons take extra care on the slippery surfaces. Unfortunately, we are not in control of the Pay & Display car park or surrounding road areas therefore are unable to grit these for safety.
